Telephone Techniques

3 Hours (excluding breaks) Practical Training Certificate of Attendance

Talking with a customer or colleague on the phone can often be quite difficult. You can’t see their face or read their body language and sometimes the message can become muddled and meanings misinterpreted.

The Telephone Techniques training session offers simple and effective methods to implement straight away. It'll help you raise your awareness of the impression you make on the phone and give you tools and techniques to ensure you are projecting the best image of yourself and your company.

Where and when

At your venue on a date and time to suit your group (min 6 delegates)

Who should attend

With no previous telephone experience necessary, this course is aimed at those in telephony roles dealing with customer and colleagues

Course outline

Tutor-led training with one of our experienced trainers guiding you through all theory and practical skills. Designed to be interactive, engaging, fun and memorable.

Course duration

The course lasts 3 hours (excluding breaks) and will include both theory and practical training.

What’s included

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Open course £145 +VAT per person
Group booking for up to 16 people, £800 +VAT

Suggested Progression

Assertive Behaviour and Building Confidence
Coaching for Performance and Mentoring
Increase Confidence with Effective Communication
Time & Self Management